Last updated: 10/05/2026

Welcome to the Jade Care website.

By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use this website.

These Terms of Use apply to your use of this website and any information, forms, resources or general content made available through it.

1. About Jade Care

Jade Care provides aged care-related information, care conversations, family support guidance and home care support enquiries.

Office by appointment: 312 Victoria Rd, Gladesville NSW 2111
Email: info@jadecare.com.au
Phone: +61 432 968 999

Jade Care is not My Aged Care and does not decide eligibility, funding or approved government-subsidised services.

2. General information only

The information on this website is general in nature. It is provided to help families understand possible care options, home care support, aged care pathways and practical next steps.

The information on this website is not:

• medical advice;

• nursing diagnosis;

• emergency advice;

• legal advice;

• financial advice;

• My Aged Care assessment advice;

• a guarantee of eligibility, funding or approved services.

You should seek advice from appropriate professionals for your personal circumstances.

3. Emergency disclaimer

This website is not for emergencies.

If someone is in immediate danger or requires urgent medical attention, call 000.

Do not use this website, online forms or email to communicate urgent clinical concerns.

4. My Aged Care and Support at Home

Jade Care may provide general information to help families understand My Aged Care, Support at Home, aged care assessments and home care options.

However:

• Jade Care is not My Aged Care;

• Jade Care does not decide eligibility;

• Jade Care does not approve government funding;

• Jade Care does not guarantee access to Support at Home services;

• Jade Care does not replace the official aged care assessment process.

Eligibility and approved services are determined through the official My Aged Care assessment process.

5. Service enquiries

Information about services on this website is provided for general enquiry purposes only.

A service is not confirmed until Jade Care has:

• reviewed the enquiry;

• discussed the person’s needs and circumstances;

• considered safety, staffing, clinical requirements and service availability;

• agreed to provide the service;

• completed any required documentation, consent or service agreement.

Some services, especially nursing, medication support, complex care, tracheostomy care, PEG feeding, syringe driver support or palliative care, may depend on clinical instructions, staff qualifications, training, risk assessment, equipment requirements, scope of practice and availability.

Jade Care may decline or refer an enquiry if we believe we cannot safely or appropriately provide the requested support.

6. Website forms

If you submit a form on this website, you agree to provide information that is accurate and not misleading.

Please do not include detailed medical records, Medicare details, government identification documents, medication charts, hospital discharge summaries or urgent health information in a general website form unless Jade Care specifically requests this through an appropriate process.

Submitting a form does not create a service agreement or guarantee that Jade Care will provide services.

7. Information sessions and care conversations

Jade Care may offer information sessions, community education sessions or care conversations.

These are intended to provide general information and practical discussion. They do not replace:

• medical assessment;

• nursing assessment where required;

• My Aged Care assessment;

• legal advice;

• financial advice;

• emergency services.

Jade Care may provide general guidance to help families prepare questions or organise information, but we do not encourage exaggeration, false information or misleading statements in any assessment or service process.

8. Accuracy of website content

We aim to keep website information accurate and up to date, but we do not guarantee that all content is complete, current or suitable for every situation.

Aged care programs, funding rules, eligibility requirements and service availability may change. You should check official sources, including My Aged Care, or speak with an appropriate professional before making decisions based on website information.

9. Third-party links

This website may contain links to third-party websites, including government, community, health or aged care resources.

These links are provided for convenience only. Jade Care is not responsible for the content, accuracy, security, privacy practices or availability of third-party websites.

10. Intellectual property

All content on this website, including text, images, layout, branding, logos and design elements, is owned by or licensed to Jade Care unless otherwise stated.

You may view and download content for personal, non-commercial use.

You must not copy, reproduce, modify, distribute, publish or use Jade Care content for commercial purposes without written permission.

11. Acceptable use

You must not use this website to:

• submit false, misleading or unlawful information;

• interfere with website security or operation;

• upload harmful code, viruses or malicious content;

• impersonate another person;

• misuse website forms;

• collect information from the website without permission;

• breach any applicable law.

Jade Care may restrict access to the website or refuse to respond to enquiries where misuse is suspected.

12. Privacy

Jade Care handles personal information in accordance with our Privacy Policy.

By using this website or submitting a form, you acknowledge that Jade Care may collect and handle your personal information as described in our Privacy Policy.

Please read our Privacy Policy here:

[Privacy Policy]

13. Consumer rights

Nothing in these Terms of Use excludes, restricts or modifies any rights or guarantees that cannot be excluded under Australian Consumer Law or other applicable laws.

To the extent permitted by law, Jade Care is not liable for loss or damage arising from your use of this website, reliance on general website information, third-party links, technical issues or unauthorised access beyond our reasonable control.

14. Changes to this website and these terms

Jade Care may update this website, its content or these Terms of Use from time to time.

The updated Terms of Use will be published on this website with the latest revision date.

Your continued use of the website after changes are published means you accept the updated terms.

15. Governing law

These Terms of Use are governed by the laws of New South Wales, Australia.

You agree that any dispute relating to this website or these Terms of Use will be subject to the jurisdiction of the courts of New South Wales, Australia.

16. Contact us

For questions about these Terms of Use, please contact:

Jade Care
Email: info@jadecare.com.au
Phone: +61 432 968 999
Office by appointment: 312 Victoria Rd, Gladesville NSW 2111