Care Navigation in Gladesville, Ryde & Hunters Hill

Care feels uncertain? Start with a clear conversation.

Jade Care provides free care navigation and family guidance for older people and families across Gladesville, Ryde and Hunters Hill.

We help families understand aged care options, funding pathways, assessment preparation, private care options, family decision-making concerns and possible next steps.

Free initial call · English & Mandarin available · Not for emergencies

When families are not sure where to begin

Many families contact Jade Care before they know what type of support they need.

You may be worried about a parent who is becoming weaker, missing medication, returning home from hospital, refusing help, becoming more confused, or needing more support than the family can manage alone.

You may also be trying to understand My Aged Care, Support at Home, CHSP, assessment preparation, waiting periods, private care options, or whether guardianship or other decision-making pathways need to be discussed.

Jade Care can help you slow things down, understand the situation and work out a practical next step.

Aged care pathway guidance

Understanding where to begin with My Aged Care, assessment pathways and possible home support options.

This service may help with

Private care options while waiting

Discussing practical support that may reduce risk while your family is waiting for assessment, funding or provider availability.

Support at Home and CHSP explanation
General guidance around government-funded home support pathways and what families may need to prepare.

Family situation consultation

Helping families clarify what has changed, what the main risks are and what decisions may need to be made.

Guardianship pathway guidance

General guidance around guardianship, financial management or other decision-making concerns.

Communication support

Helping families communicate more clearly across different languages, locations and care concerns.

Common situations we can discuss

Families may contact Jade Care when:

  • an older person has recently returned home from hospital

  • there are concerns about falls, weakness or mobility

  • medication routines are becoming difficult to manage

  • personal care, meals or daily routines are becoming harder

  • family carers are becoming stressed or overwhelmed

  • the older person is refusing help, or the family is unsure how to approach the conversation

  • English is not the preferred language for some family members

  • the family is unsure whether aged care assessment, private support, nursing support or another pathway is needed

  • decision-making capacity, guardianship or substitute decision-making concerns have started to arise

How Jade Care works with your family

Get in touch

Tell us briefly what has changed and what your family is worried about. If you prefer, we can also begin by email before arranging a call.

We listen and clarify

We ask about the person’s current support, suburb, care concerns, language preference and what decisions the family is trying to make.

We explain possible next steps

This may include My Aged Care guidance, assessment preparation, private care options, RN care review, home care or nursing support.

You decide what feels right

There is no pressure to start services. The first call is to help your family understand the pathway more clearly.

Local support across Gladesville, Ryde & Hunters Hill

Jade Care supports selected suburbs across Inner North-West Sydney, including:

Gladesville · Ryde · Hunters Hill · Lane Cove · Eastwood · Putney · Tennyson Point · Meadowbank · North Ryde · West Ryde · Drummoyne

Common Questions

  • Yes. Jade Care offers a free initial care navigation call to help families understand possible aged care pathways and next steps.

  • We can explain the general My Aged Care pathway, help you understand what information may be useful and discuss how to prepare for assessment conversations. My Aged Care and aged care assessors determine eligibility and approved services.

  • Yes. We can discuss private care options, short-term support and practical ways to reduce risk while your family waits for assessment, funding decisions or provider availability.

  • We can provide general guidance around guardianship pathways and decision-making concerns, including when families may need to seek legal advice, contact NCAT or discuss the situation with appropriate professionals. Jade Care does not provide legal advice or decide whether guardianship is required.

  • Yes. Jade Care can support families in English and Mandarin.

  • No. Many families contact Jade Care because they are unsure where to begin. That is exactly what care navigation is for.

Not sure what the next step should be?

Start with a free care navigation call. Jade Care can listen to your situation, explain possible options and help your family understand what to do next.

Get in Touch